REFUNDS AND EXCHANGE POLICY

REFUND/EXCHANGE POLICY FOR CHANGE OF MIND OR INCORRECT SIZING

We are certain that you will love your Dinkers order, however sometimes things aren’t quite right. If that's the case, here is our refunds and returns policy. Please contact us within 7 days of receiving your order if there is an issue. The order must be returned within 30 days of delivery in order to qualify for a refund or exchange. Please ensure swimwear is tried on over your child’s underwear or nappy.

To be eligible for a return:

  • Items must be  returned in their original condition. They must be unworn, unwashed and not damaged.
  • All original packaging and tags are attached and undamaged.


We may reasonably refuse a return of any item where it appears that the above conditions have not been followed. 

 

To start a return, contact us at contact@dinkers.co.nz with your name, order number and reason for return. Once we have received your email we will provide our returns address.

Please contact us before sending your items. Items sent back to us without first requesting a return will not be accepted. Customers are responsible for return and exchange shipping costs except in the case of incorrect or faulty items, in which case shipping will be covered by Dinkers.

Shipping costs are non-refundable.Once we receive your returned order it will be processed within 7 business days and an email will be sent to you with confirmation once processed.

Please get in touch if you have any questions, or if your return has taken longer than 7 business days to process. 

 

FAULTY OR INCORRECT ORDER

We inspect all our items prior to shipping and hand pack orders, however if you receive your item and it is incorrect, faulty, defective or damaged please contact us immediately. We are so sorry if this happens.

Please email the following details to contact@dinkers.co.nz

  • Your name and order number.
  • Photos of incorrect or faulty items.
  • A short description of the problem.

 

EXCEPTIONS/NON-RETURNABLE ITEMS

 

We do not accept return on:

 

  • Sale items, unless the item is faulty or the order is incorrect.
  • Items that have been worn.

 

EXCHANGES

 

We are happy to provide an exchange for incorrect sizing or a faulty item. Choosing the right size can be hard, especially with growing kids, so please use our SIZE GUIDE to help you. If we do not have the size you need to exchange for, you are welcome to choose an alternative design, or we can offer store credit or refund for the cost of your purchase (excluding shipping). The store credit is valid for 12 months providing the item is returned in its original condition, as per the terms above.

 

REFUNDS

If you have requested a refund we will contact you within 7 business days of receiving your  order and let you know if the refund is approved. If approved, the refund (excluding shipping) will be made to your original payment method within 10 business days. If payment is not processed within 10 business days please email us - contact@dinkers.co.nz with your name and order number or use the contact button below.

Thank you - The Dinkers Team.